Ever try downloading or updating you Steam game and get An error occurred while updating/installing GAME TITLE? Well today I ran into this issue, so I will walk you through a few things that will help identify problem.
Rarely does this error show a problem with your Steam account, but we wont rule it out as yet. There are a few things you can try on your end first before contacting Steam.
First you have to recognize what the error is telling you. This error is mainly caused by a Disk Read/Write error. Your Hard Drive could have some bad sectors that havent been identified yet or your Hard Drive is failing.
Things to Try
Check Disk for Errors
- Click on Start > My Computer, Computer or This PC. (depending on Windows)
- Find the Hard Drive Steam is installed on. Usually C: unless you manually installed on another Drive. To find where steam is located right click Steam Shortcut then select open file location. There it will give you a path where files are located.
- Right Click proper drive then select Properties.
- Select the Tools tab.
- Look for Error-Checking category, then click Check Now
- In the menu that pops up select Automatically fix file system error and Scan for and attempt recovery of bad sectors.
- Select Start If your Steam app is located on C: drive, you will have to schedule the disk check the next time you start Windows. Accept, then restart computer. Allow check to finish, do not press any keys or you will skip check and have to redo steps.
- Allow check to complete. Depending on disk size and errors it may take up to a few hours.
- If scan fails to repair disk or gets error your hard drive is failing and needs to be changed.
- Once complete move to next section
Verify the Integrity of the game Cache
- Open Steam Application
- On the right where library is located right-click the game in question then select properties.
- Select the local files tab, then select Verify integrity of game cache.
- Steam will verify game files. This may take a few minutes.
- If still getting error try next section.
Moving Steam Installation and Games
At this point you should already know where your Steam program folder and games are located. Before continuing have your Steam account and password ready because you will have to sign back in. Also make sure your email is linked to your account to reset password if needed.
- Steam App Default C:\Program Files\Steam
- Steam Games Default C:\Program Files\Steam\SteamApps\
- Shutdown Steam app completely. Also delete Steam shortcut on desktop if there is one. Ensure Steam isnt running in system tray
- Go to the Steam app folder
- Select and Delete all of the files and folder except the steamsapps folder and Steam.exe
- Click back one folder then cut and paste the whole Steam folder to another location. If you have another hard drive installed move to that drive, for example: D:/Games/Steam
- Once move complete launch Steam then log into your account. It may or may not try to update.
- For already installed games Verify your game integrity and that is it. All future games will be installed to new location.
- If having issues launching Steam after move or get errors follow next section
Uninstall/Reinstall Steam After Moving File
- Shutdown Steam app completely. Ensure Steam isnt running in system tray
- Go back to location you moved Steam folder to then cut and paste Steamapps folder to desktop.
- Next uninstall Steam from computer. Start>Control Panel>Programs and Features/Uninstall a Program Select Steam then select uninstall/remove. Follow steps then restart computer. If uninstall fails check next section for manual removal.
- Navigate to http://www.steampowered.com then download Steam at top right if you dont have it already.
- Follow steps but install to another location other than C:/Programfiles.
- Once install completed launch steam then retry downloading/updating game.
- If it fails your drive is most likely the problem.
Manually uninstall Steam
- Shutdown Steam app completely. Ensure Steam isnt running in system trayIn
- Go to Steam directory folder. Copy steamapps to your desktop. This folder contains all your steam game files.
- Once moved, delete all content of the Steam folder.
- Go to Start>Run then type regedit
- Windows 32-Bit: On the left column of register editor navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Valve\ Right click on Value then Delete.
- Windows 64-Bit: On the left column or register editor navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Valve\ Right click then Delete.
- After Deleting Value navigate to HKEY_CURRENT_USER\Software\Valve\Steam then right click then Delete Value.
- Close Register Editor. Reinstall Steam
Hope these steps help restore Steam to original working order. If your are still experiencing problems at this point and have already changed hard drive you will have to contact Steam support for further issues. Thank you for visiting our page.